Desktop Support Specialist Certificate Program prepares you to provide desktop and network support to customers in a corporate setting. The program is an intensive, hands-on lecture and lab training experience that helps you develop a base set of skills and knowledge about the effective operation and support of personal computers.
Support specialists analyze, diagnose, troubleshoot, and resolve software and hardware problems on stand-alone or networked PCs. The variety of work assignments makes this a challenging and rewarding career.
Develop the essential skills for the job:
- Install multiple operating systems.
- Perform preventive maintenance and disaster recovery.
- Troubleshoot web enabled computers.
- Assemble and disassemble computers.
- Use troubleshooting techniques to resolve resource conflicts.
- Develop the skills required to handle difficult customer situations.
- Search knowledge databases to resolve technical problems.
To earn a Desktop Support Specialist Certificate, participants must complete the following four (4) courses.
The courses cover key concepts and skills and they also assist those preparing to seek CompTIA or Microsoft certifications (Please Note: Certification is optional).
Courses are open to all participants, not just those pursuing a certificate program. These non-degree programs consist of non-credit courses.
For more information on the Desktop Support Specialist Certificate Program, contact Kristy Anthony at (225) 578-3313.
