A+ Certification is a CompTIA sponsored testing program that is backed by major computer hardware and software vendors, distributors, resellers and publications. A+ certification signifies that the certified individual possesses the knowledge and skills essential for a successful entry-level (6 months experience) computer service technician, as defined by experts from companies across the industry. Earning CompTIA A+ certification proves that a candidate has a broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance and basic networking. Two courses provide participants with the core hardware and operating systems concepts and skills that all computer service technicians should be able to demonstrate on the job.

This course provides the necessary competencies of an entry-level IT professional. You will learn the fundamentals of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals. It provides you with the necessary training to ensure proficiency in PC installation and skills and knowledge necessary to install, upgrade, repair, configure, troubleshoot, and perform preventive maintenance on personal computer hardware and operating systems. You will learn the principles of supporting desktop and portable computers and operating systems plus network and print devices and applications. This course will prepare students for the CompTIA A+ Certification Essentials exam (220-701).

• Identify proper procedures for installing and configuring system components and devices.
• Diagnose and troubleshoot system problems and determine whether they're hardware or software-related.
• Identify safety procedures, environmental hazards, and preventative maintenance techniques.
• Identify popular motherboards, types of memory, bus architectures, and the purpose of CMOS.
• Define the print process and identify procedures for servicing printers.
• Identify the unique components of portable systems.
• Define basic networking concepts and configure a computer to function on a network.
• Differentiate between effective and ineffective behaviors related to customer satisfaction.

For more information about this program contact: Kristy Anthony, Program Manager.