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09-OL124 - Managing Complaints
January 1, 2009 - December 31, 2009
As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem to be unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the "hidden agendas" that so often underlie the chronic grievances.
DAILY SCHEDULE
DATE
START TIME
END TIME
1/1/2009, Thu
12:00AM
12:00PM
FEES
DESCRIPTION
FEE
Online
$59.00
Facility
ONLINE INSTRUCTION
CE CREDITS
CREDIT TYPE
SPONSOR
CREDITS
LEADERSHIP
UNA, SBDC
.2
CPE
UNA, SBDC
2
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1
Online - $59.00
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